Frequently Asked Questions
Everything you need to know about our premium steel home solutions.
What materials are Steelmade products manufactured from?
All Steelmade products are crafted from high-quality, heavy-duty American steel, ensuring professional-grade durability and heat retention for your home kitchen.
How do I properly season my new steel cookware?
To season your steel, wash it with mild soap once, dry completely, apply a thin layer of high-smoke point oil, and bake at 400°F for one hour to create a natural non-stick surface.
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes between 5 to 7 business days for delivery.
Do you offer a warranty on your home products?
Yes, we stand behind our craftsmanship with a lifetime warranty against manufacturing defects such as warping or cracking under normal residential use.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are Steelmade products compatible with induction cooktops?
Yes, because our products are made from solid steel, they are naturally ferromagnetic and work perfectly on induction, gas, and electric stovetops.